Service before and after purchase

Initial delivery is free to every destination we serve: Australia, France, Germany, Hong Kong SAR, Singapore, Sweden, Switzerland, the United Kingdom and the United States. Orders are tracked, insured in transit, require an adult signature and use discreet outer packaging. All shipping after the initial delivery is the customer’s responsibility, including shipping for adjustments, resizing, warranty inspection or service, and reshipment.

Initial shipping is on us. Import duties and taxes, where a destination levies them, are not: they are charged by that country and collected by the carrier before delivery, and are not included in the price shown at checkout.

Every ring is made to order, so we do not accept returns or exchanges. If something is not right, we will continue working with you on eligible adjustments toward a result you are satisfied with. Work covered by warranty carries no service fee; all other work is quoted and begins only after you approve it. Shipping after the initial delivery is not included.

Resize eligibility depends on the setting structure, original size and requested change. Resizing is quoted unless it is required to correct an issue covered by warranty. Shipping after the initial delivery is the customer’s responsibility.

Work covered by warranty carries no service fee. Normal wear, accidental damage, loss and third-party work are not covered and any available service is quoted before it begins. Shipping after the initial delivery is the customer’s responsibility.

Made-to-order production timing is shown before purchase and updated through order confirmation and shipping messages.