The fastest route for order, sizing and certificate questions. Include your order number if you have one.
[email protected]Talk to the studio
A made-to-order ring should never leave you guessing. Ask us anything, at any stage.
How to reach us
Every message is answered by a jewelry specialist, not a queue. We aim to reply within one business day.
A quick route for order and delivery questions. Include your order number so we can find the right record.
Message on WhatsAppPrivate appointment
One-to-one guidance on shape, setting, size and timing before you order.
Book appointmentStudio hours
Orders can be placed at any time. These are the hours a specialist is available to speak with you directly.
| Day | Hours |
|---|---|
| Monday to Friday | 10:00 — 18:00 ET |
| Saturday | 11:00 — 16:00 ET |
| Sunday | Closed |
| US public holidays | Closed |
Studio address
Address to be confirmed before launch
Visits are by appointment only.
Address to be confirmed before launch
Visits are by appointment only.
After-sales
Your order page carries the applicable dates for each channel. Full terms sit on the service page.
Adjustments
We do not accept returns or exchanges, but we will continue working with you on eligible adjustments. Warranty-covered work carries no service fee; all other work is quoted. Shipping after the initial delivery is the customer’s responsibility.
Read the termsResizing
Feasibility depends on the setting structure and the size change. Resizing is quoted unless it corrects an issue covered by warranty; shipping after the initial delivery is not included.
Read the termsWarranty and care
Manufacturing defects, inspection and care guidance for the life of the piece.
Read the terms